Deposit and Refund Policy

Vehicle Purchase Deposits

A deposit may be required to reserve a vehicle, begin sourcing, or initiate inspection and export processes. Deposit amounts depend on the vehicle, supplier terms, and order stage.

Deposits are applied toward the total purchase price unless otherwise stated in writing.

KAONA Deposits

KAONA work and pay plans require an approved initial deposit before vehicle handover. The amount is confirmed after application review and depends on vehicle type, plan length, and assessment outcome.

KAONA deposits secure vehicle allocation and confirm commitment to the agreed repayment schedule.

Refunds

Refund eligibility depends on the stage of the order, supplier commitments already made, inspection costs incurred, and the terms of your signed agreement.

Where a refund is approved, processing time may vary based on bank, mobile money, or international transfer requirements.

Non-Refundable Costs

• Third-party inspection, logistics, or documentation fees already paid on your behalf
• Supplier cancellation charges confirmed before your approval
• Administrative costs explicitly identified as non-refundable in your invoice
• Breaches of KAONA or purchase agreement terms where recovery action applies

How to Request a Review

Contact GoGreenGH with your name, order reference, and reason for the request. We will review your case against the applicable agreement and respond in writing.